Volume
Values-Based Performance Systems™
Performance systems that measure what an organisation says it values, and therefore change what it does.
1 chapter · 5,938 words · Narrated
An organisation's values are whatever its performance system rewards. Everything else is decoration, and everybody inside knows it within a quarter. This volume takes that seriously enough to redesign the system rather than the poster.
It covers what can honestly be measured, what can be assessed but not measured, how to include the latter without producing a subjective process people cannot trust, and the specific ways a values-based system becomes a popularity contest.
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Elsewhere in the Canon
How this book was made. Many volumes in this house were written with machine assistance. That is the author's declared working method, not a thing found out later, and the practice is itself a published paper with a DOI — Externalized Cognition: A Developmental Theory of Human–AI Co-Creation. The argument, the judgement and the name on the cover are the author's.